Hedin Bil

Fjollë Novakazi

Aug 2023

Unfortunately extremely bad customer service. We were interested in buying a used car that was offered at this location and contacted the seller ahead since we had a 3,5 hour drive to do and wanted to make sure we wouldn't waste our time. The initial contact via email was fast "just come by", however, other questions were already ignored. So we called and talked to the responsible seller, who assured us, we can go and see the car and just talk to person so-and-so. Questions, were not seriously entertained, just a lot of 'the car is in great shape'. Upon arrival we get to do a test drive, great. However, the person there had no idea about the car and could not answer us any of our questions, but promised to leave his colleague a note to call us back - which never happened. We wrote an email, which was never answered, and a phone call, which was not answered. Bottomline: Waste of time, gas, money, and a whole day gone for nothing, only to decide that Hedin Bil will not get our money and for sure does deserve a badge for worst customer service around. What a pity to get this impression about such a big brand.

Kai Vatter

Jun 2018

Not competent. Agreed times are not respected, defects on car are not repaired, bad communication between the employees. Customer vehicles are parked on the street. Orders will be billed but customers not informed that they are ready for collection. Service on the vehicle is not carried out correctly or completely. (Multiple times) If you take care of your car yourself, it will probably be better maintained than here..

George

Nov 2019

Amazing service from Kemo when buying our Kia! Would definitely recommend perfect at speaking English too which makes things much easier for me :-)

ripudaman singh

Feb 2022

It’s a horrible place, no customer service, Marcus on the used desk just refused to service me even after waiting for 1.5 hours. Maybe he thought an Indian couldn’t afford a Mercedes. Very bad experience

Zvonimir Ivankovic

Feb 2022

Very professional sellers and very good conditions for buying used car. New cars available as well, of course.

Martin Cox

May 2022

Went in with nothing and came out with a car.... Non pushy sales staff just as I like it....

Dinesh Mudaliar

Jan 2021

Good collection of cars, better to book an appointment as the Sales Executives are busy

Actual Counterfactual

May 2021

Pretty okay place, quick service, lots of choice if you need to buy.